Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and providing our players with the tools and resources they need to stay in control. If you or someone you know is experiencing difficulties related to gambling, please read the information below and seek help as soon as possible.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that gambling is having a negative impact on your life or the life of someone close to you:

• Spending more money on gambling than you can afford to lose
• Chasing losses by continuing to gamble in an attempt to win back money
• Neglecting work, family, or other responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling
• Lying to friends or family members about the extent of your gambling
• Using gambling as a way to escape stress, depression, or personal problems
• Feeling unable to stop or cut down on gambling despite wanting to
• Gambling with increasing amounts of money to achieve the same level of excitement

Self-Exclusion Tools

We offer a range of self-exclusion and account management tools to help you stay in control of your gambling activity. These tools are available to all registered players and can be accessed at any time through your account settings.

Our responsible gambling tools include:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Loss Limits: Restrict the maximum amount you are able to lose within a specified time period.
• Session Time Limits: Limit the amount of time you spend gambling in a single session.
• Reality Checks: Receive regular reminders of how long you have been playing and how much you have spent.
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account for a chosen period of time.
• Cool-Off Period: Take a short break from gambling by placing a temporary restriction on your account.

If you wish to self-exclude or apply any of these tools, please contact our customer support team or visit the responsible gambling section of your account. All requests are processed promptly and taken very seriously.

Helpful Resources

If you are concerned about your gambling or the gambling habits of someone you care about, a number of organisations offer free, confidential support and advice. We strongly encourage you to reach out to one of the following trusted resources:

• BeGambleAware - BeGambleAware provides free information, advice, and support for anyone affected by problem gambling. Their website includes a helpline, live chat, and a wide range of educational resources.
• GamCare - GamCare is a leading provider of information, advice, and support for anyone affected by gambling harms. They operate the National Gambling Helpline and offer free counselling services.

Remember, gambling is meant to be fun. Please gamble responsibly and never gamble more than you can afford to lose. If you need help, do not hesitate to reach out.